Privacy Policy

1. Introduction

InstantMed ("we", "our", or "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal and health information.

2. Information We Collect

We collect the following types of information:

• Identity Information: Full name, date of birth, email address, phone number
• Medicare Information: Medicare number, IRN, and expiry date (for eligible services)
• Address Information: Residential address for delivery of prescriptions
• Health Information: Medical history, current medications, symptoms, allergies, and other health-related information you provide
• Usage Information: How you interact with our platform, including pages visited and features used

3. How We Use Your Information

We use your information to:

• Provide telehealth consultations and medical services
• Process prescriptions, medical certificates, and referrals
• Communicate with you about your care
• Comply with legal and regulatory requirements
• Improve our services and user experience
• Prevent fraud and ensure platform security

4. Health Information

Your health information is treated with the highest level of confidentiality. We only collect health information that is necessary to provide you with medical services. This information is stored securely and is only accessible to authorised medical practitioners involved in your care. We comply with all applicable health records legislation.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure cloud infrastructure hosted in Australia, regular security audits, and strict access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for certain uses of your information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Contact Us

If you have questions about this privacy policy or wish to make a complaint, please contact us at privacy@instantmed.com.au or call 1300 123 456.